ONLINE shoppers are being reminded to stay alert to the increased risk of parcels arriving late, faulty or even being taken from doorsteps as delivery services face their annual surge.

Matthew Harwood, Confused.com home insurance expert comments:

“The run-up to Christmas is one of the busiest periods for deliveries, which means delays and lost parcels might become far more common.

“If a parcel doesn’t arrive, arrives broken or is stolen, the retailer is responsible for ensuring the problem is resolved. So they should always be your first point of contact. They may ask for some evidence to help with their investigation, but you are entitled to a replacement or refund if something hasn’t reached you in the condition you expected.”

“It’s also important to be aware of the risks when asking for parcels to be left in a ‘safe place’. While it might feel convenient, you could be held liable if the parcel goes missing from that spot. With reports of doorstep theft rising at this time of year, it might be safer to rearrange the delivery or ask for it to be left with a trusted neighbour if you know you won’t be home.”

“While you might consider turning to your home insurance after a missing or stolen parcel, this could impact your no-claims bonus. It’s best to exhaust all options with the retailer or courier before making a claim. And for those sending gifts to loved ones, choosing tracked delivery, using sturdy packaging and clearly labelling parcels can offer reassurance and help ensure festive post arrives safely during this busy period.

“If you're still unsure what to do, our lost or stolen parcels guide can help you figure out the next steps."