A CONSULTATION has been launched on a proposed investigation into whether Housing Associations and local authorities are appropriately responding to reports and concerns relating to disrepair, with a focus on damp and mould, taking into consideration the needs of vulnerable tenants.

Ombudsman Wales can launch an investigation into a matter even without receiving a complaint, known as ‘own initiative’ investigations.

If needed, any investigation or investigations would identify what social housing providers could do better to ensure that they respond to concerns of vulnerable tenants (including disabled people, older people, young people and children, people on a low income, people from diverse ethnic backgrounds) appropriately and in a timely manner.

The investigation would also share any good practice identified to drive improvement across public services in Wales.

Michelle Morris, the Public Services Ombudsman for Wales, said:

“Poor housing has a serious impact on people’s physical and mental health, yet too many tenants continue to live with disrepair, damp, and mould, causing daily anxiety which affects their wellbeing. In recent years, we have seen a rise in complaints about social housing, with just over 19 per cent of new complaints in 2024-2025 relating to these issues.

“In response, we published our thematic report, Living in Disrepair, in November last year. The report highlighted key themes and learning from our casework, including examples where vulnerable tenants waited longer than necessary for repair or maintenance work. It also emphasised that the impact of poor housing conditions is even greater for elderly or disabled residents."

“More recently, we have received further complaints of this nature. During 2024 -2025, we intervened early in 79 cases relating to disrepair or damp and mould.

“This leads us to suspect that similar issues may affect tenants across other social housing providers, and reinforces the need for action to ensure tenants’ concerns are addressed promptly and effectively.”

The consultation will close on 8 December at mid-day.