Householders in a Pembrokeshire village have slammed a delivery firm after finding parcels persistently dumped by a field entrance.

Residents living on The Ridgeway in Manorbier have reported concerns surrounding Hermes drop-offs in recent weeks, after discovering deliveries ‘damaged and sodden’ - even receiving confirmation ‘delivered’ correspondence showing photographic evidence of their goods sitting in soaking wet fields and left amongst stones!

“Our household, and those adjacent to us, are having a real issue with failed Hermes deliveries, which is not that unusual from what I can gather, and since September/October the frequency with which the local Hermes delivery driver is leaving our parcels in a field has increased to 100 per cent!” explained John Edginton whose premises is part of a divided farm dwelling on Sunnyhill Farm, off The Ridgeway.

“A few things have however driven me to try and resolve this, not least of which is the fact the weather has now turned and we are beginning to receive parcels sodden and damaged if we are not quick to collect off a wall between a field and the roadside!”

John says that their dependence on deliveries has increased significantly this year due to health reasons.

“Since June this year I have been unable to work or walk to collect the parcels as I was diagnosed with severe aplastic anaemia - a life threatening condition that robs you of energy and mobility while stressing your entire physical wellbeing, while my wife holds the household together by keeping two jobs tied down and caring for both our two children in addition to myself,” he continued.

John said that he has tried on numerous occasions to complain to Hermes, but has so far been unsuccessful in gaining a response.

“Officially there is no email contact route to complain available from the Hermes website!

“Next up is to use the privately posted addresses for Hermes customer services ([email protected]) and the European gaffer ([email protected]).

“All these issues have been posted on line also but as yet no one from Hermes has picked them up.

“We have tried the online ‘Holly bot’ but been given the telephone run around in a ring and told to talk to the ‘Holly bot’ phone bot, but so far have received what appears to be bot generated replies to our requests for help.

“I have had a little luck via the online site Resolver but that only brought a couple of replies that essentially told me the matter would be addressed and words would be had!

“I can imagine many media outlets drowning under ‘Mr Angry’ emails regarding this so called service provider - but I’ve finally been driven to vent to a wider audience and hopefully instigate change!” he added.